Consumer Protection Act, 2019

Consumer Protection Act, 2019

Context:

The Consumer Protection Act, 2019 came into force on 20th July 2020.

Details:

The new Act empowers buyers to ask for replacements, refunds or damages from brands, e-tailers and service providers.
Aggrieved customers in India will now be able to seek effective legal remedy, on the lines of class action suits seen in many countries.

Salient features of the Act:

Central Consumer Protection Authority (CCPA):

The law proposes a Central Consumer Protection Authority (CCPA) to regulate matters of consumer rights, trade practices and advertisements prejudicial to the interests of the public, and to promote, protect and enforce the rights of the consumers as a class.
The proposed CCPA will be able to file suo motu cases on behalf of a class of customers, thereby initiating class action suits that would hold brands and e-tailers accountable.

Simplified Dispute Resolution Process:

Consumer Commissions are empowered to enforce their orders.
State Commissions & District Commissions can now review their own orders.
Ease of approaching Consumer Commissions through E-filing and video conferencing for hearing.

Mediation:

Mediation is prescribed as an Alternate Dispute Resolution (ADR) mechanism.
Reference to mediation by Consumer Commissions wherever scope for early settlement exists and parties agree for it.
No appeal against settlement through mediation.

Product Liability:

A manufacturer or product service provider or product seller to be responsible to compensate for injury or damage caused by defective product or deficiency in services.
This provision would deter manufacturers and service providers from delivering defective products or deficient services.

Source: TH/WEB

Join Our Telegram

Study: Punjab’s law plays ‘minimal role’ in spiking Delhi’s pollution

National Financial Reporting Authority (NFRA)

Oceanic Anoxic Event 1a and MASS EXTINCTION

25 Dec, 24
SHARE

Oceanic Anoxic Event 1a from the Paris Basin (Environment) Paper-3 PMP OAE 1a refers to a period during the Cretaceous Period (145 million years ago and ended 66 million years ago) when Earth's oceans became depleted of oxygen, causing a significant disruption in marine life. Cause: The event is believed to have been

Viksit Panchayat Karmayogi (Good governance)

26 Dec, 24
SHARE

Viksit Panchayat Karmayogi (Good governance) Governance GS PAPER-2 PMP Dr. Jitendra Singh launched the ‘Viksit Panchayat Karmayogi’ initiative on Good Governance Day, celebrated to mark the 100th birth anniversary of former Prime Minister Atal Bihari Vajpayee. The initiative, which is part of the broader ‘Prashasan Gaon

Major programmes to control Air Pollution

23 Dec, 24
SHARE

Major programmes to control Air Pollution National Clean Air Programme? It was launched by the Ministry of Environment, Forests and Climate Change (MoEFCC) in January 2019. It is the first-ever effort in the country to frame a national framework for air quality management with a time-bound reduction target. The

Air pollution and Air quality Measures in India

21 Dec, 24
SHARE

Air pollution and Air quality Measures in India (Environment) GS Paper-3 P-M-P Air pollution may be defined as the presence of any solid, liquid or gaseous substance including noise and radioactive radiation in the atmosphere in such concentration that may be directly and/or indirectly injurious to humans or other l

Geopolitical Significance of Ports

20 Dec, 24
SHARE

Geopolitical Significance of Ports (IR) Act as geopolitical assets: Ports enhance the projection of strategic reach, which helps strengthen the country’s control over important sea and energy supply routes. E.g. Indian Navy’s staging base at Agalega Islands will enable marine patrols