CPGRAMS

CPGRAMS

Context

Union Minister of State for Personnel, PG and Pensions Dr. Jitendra Singh todaylaunched the “Feedback Call Centres on Public Grievances” and interacted live with citizens whose grievances have been successfully redressed on the COVID-19 National Monitor for Public Grievances. Dr. Jitendra Singh complimented DARPG on reaching the milestone of redressing One Lakh COVID-19 Public Grievances so far.He said that the “Leadership of PM Modi has inspired Government to put in a lot of effort to addressing Grievances of Common Man”.

About CPGRAMS

It is an online web-enabled system developed by National Informatics Centre (Ministry of Electronics & IT [MeitY]), in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).
The underlying idea was to receive, redress and monitor the grievances of the public.
It was launched by the Department of Administrative Reforms & Public Grievances (DARPG) under the Ministry of Personnel, Public Grievances & Pensions.
The CPGRAMS provides the facility to lodge a grievance online from any geographical location.
It enables the citizen to track online the grievance being followed up with Departments concerned and also enables DARPG to monitor the grievance.
The procedure includes designating a senior officer as the Director of Grievances/Grievance officer in every office to ensure that the system remains accessible, simple, quick, fair and responsive, and fixing the time limit for disposal of work relating to public grievances and staff grievances.

Source: PIB

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